Booking Terms & Conditions

It is a huge honour for us to be asked to help you celebrate your special occasion and we will always do our utmost to ensure we fulfil our obligations. However, it is important to understand that sometimes things don't go exactly as planned, therefore we put a written contract in place to ensure both parties know what is required to ensure your special day is a huge success, and in particular, to understand what will happen if things should go wrong. We've tried not to make our terms and conditions too complicated, we just need to make sure everyone knows what to expect. Although we've tried to keep it simple, this contract is a legal document.

To keep it simple, here is a summary of our Booking Terms & Conditions and 'What It Means for You'. (The full T&Cs can be found further down the page).

1. Definitions
Just clarifying who's who: “You” are the client, and “We” are Crazy in Love. The ‘Activities’ refers to the games, entertainment and equipment you have booked from us (such as Crazy Golf, Guess The Guest, and Garden games).

2. How the Contract Works
Once you send us the booking form and pay the deposit, the booking is official. You're agreeing to our terms, including a few simple course rules everyone should follow.

3. Booking Fee & Payments
A £50 deposit secures your date (payable within 72 hours). The full balance is due 30 days before your wedding. You can pay by bank transfer or PayPal (which may include a small fee).

4. Cancellations
Cancel within 30 days of booking = full refund. Cancel later = no refund of deposit. Cancel within 30 days of your wedding = full fee still due. If we cancel (for reasons within our control), you’ll get a full refund.

5. Unforeseeable Circumstances (Force Majeure)
Things like extreme weather, road closures, or pandemics might stop us from attending. If that happens, we’ll try to reschedule. If not possible, no one’s held liable, but prepayments are non-refundable.

6. Postponements
Need to change your date? If it's more than 180 days away, no extra fees. Less than 90 days = cancellation terms apply. Price may change to match the new year’s rate.

7. Change of Venue
Changing venue is fine if it’s no further than the original one or still within 40 miles of DL13. Further than 40 miles driving distance? A travel charge will be added.

8. Fair Weather Policy
We’re happy to set up outdoors in light rain or indoors if space allows. If it’s truly unsafe (e.g. storms), we may need to cancel or pack down early. No refund if guests choose not to play due to weather.

9. Health & Safety
We want everyone to have fun safely! We may stop play if guests are acting dangerously or are under the influence. Kids under 16 must be supervised, and under-5s can’t play for safety reasons.

10. Insurance
We carry Public Liability Insurance and are happy to share proof if you or the venue needs it.

11. Damage, Loss & Liability
Play at your own risk—we're not responsible for lost property or minor accidents. You may be charged if our equipment is damaged through neglect or misbehaviour.

12. Marketing
We sometimes take photos for promotion. Let us know in writing if you'd prefer not to be included. We’ll always ask parents before using images of children.

13. Ground Requirements
Some of our larger games (including Crazy Golf) need a flat area of around 10m x 10m. Other games need less space, but it’s important that the venue has suitable room for everything you’ve booked.

14. Venue Access & Catering
We need 1 hour before and after for set-up/take-down. Please ensure we can park near the venue. As we’re on-site for 7+ hours, a light meal and drink for the team would be much appreciated! (though not contractually required).

15. Privacy Policy
We’ll use your info to organise the event, take payment, and follow up. Full details are in our Privacy Policy.

16. Game Rules - Crazy Golf
Keep it fun and fair:

• 10 shot max per hole

• 1-stroke penalty if ball goes off course

• Move the ball slightly if it's stuck against an edge

• No wild swings!

• Don't stand on course edges or obstacles

17. Game Rules - Other Activities

• Please play in a friendly and respectful way.

• Please don’t climb on, sit on, or lean against, any game.

• All game pieces should be placed or gently tossed as intended. Throwing them hard or at people is not allowed.

• Please treat all games and equipment with care. Deliberate misuse, rough handling or vandalism may result in the game being removed.

• Children are very welcome, but they must be supervised by a responsible adult when using the games.

• Please keep drinks, food and glasses away from the equipment to avoid damage and slip hazards.

• Crazy in Love staff may give guidance on how to use a game safely. Those instructions must be followed.

• We reserve the right to pause or remove any game if we believe it is being used in an unsafe or inappropriate way.

Full T&C's:

1. Definitions

1.1 Where we use the term ’The Client’ we are referring to you!, the person hiring our services and equipment (hereafter we will refer to you as ‘You’, ‘Your’ or ‘The Client’).

1.2 Where we use the term ‘The Company’ we are referring to us!, Crazy in Love (hereafter referred to as ‘Crazy in Love’, ‘We’, ‘Us’ or ’Our’.

1.3 “The Activities”, “Equipment” or “Service” means all games, entertainment, equipment and services supplied by Crazy in Love, including (but not limited to) wedding-themed Crazy Golf, Guess The Guest, Garden games, and any other hired items listed in the Client’s booking.

1.4 Where these Terms refer to “the course”, this shall be taken to include all Activities and Equipment supplied as part of the booking, unless stated otherwise.

1.5 These Booking Terms & Conditions are herein referred to as the ‘Terms’.

1.6 The ‘Venue’ is defined as either the location, or anyone who has authority to act on behalf of the location, where the course is to be set up and used.

2. How the Contract is Formed between you and us

2.1 By completing and sending the Booking Form and paying the Booking Deposit (see section 3.1), you agree that you are making a confirmed Booking and entering into a Contract, which carries your acceptance, in full, of the Booking Terms and the Service that we will provide to you.

2.2 The terms contain important information regarding the participation in the activities. Please read these Terms before making your booking as you will be asked to agree to them. If you refuse to accept these Terms, you will not be able to book the course through our site.

2.3 We don't have many rules for using our course but it is your responsibility to ensure all members of your party are aware of the course rules as set out in section 16.

2.4 No variation to these terms shall be binding unless agreed in writing by both you and Crazy in Love.

2.5 We reserve the right to make changes to the course for any reason, subject to the provisions of these Terms.

3. Booking Fee & Payments

3.1 Booking Fee: you agree to our Booking Fee of £50 which is payable within 72 hours of us acknowledging receipt of the completed Booking Form. If the payment is not received within this time, the requested date for the booking will be made available for others to book.

3.2 Payment in full is required at least 30 days prior to the event taking place. The Booking Fee is deducted from the final payment.

3.3 Payment can be made via bank transfer or by Paypal. Note that a service charge may be added to your invoice to cover PayPal Transaction Fees should you wish to pay via this method.

3.4 If the final payment is not received at least 30 days before the event, Crazy in Love reserves the right to cancel the booking and retain any payments received.

4. Cancellations

4.1 The Client shall have the right to cancel the booking within 30 days of the booking being made by notifying Crazy in Love in writing. All payments received by Crazy in Love will be refunded to the client.

4.2 In the event of the Client wishing to cancel this Contract agreement 31 days from making the booking or after, for any reason other than those defined in section 5, all advance payments will be forfeited.

4.3 The whole of the agreed fee will be due if the cancellation is within 30 days of the event date.

4.4 Payments made can only be refunded by the same method used in the original transaction.

4.5 Once agreed we will make any refunds due to you within 14 days.

4.6 In the unlikely event that we are unable to deliver the agreed service, for reasons other than Force Majeure (see section 5), all monies paid by the Client to Crazy in Love shall be reimbursed. Following the reimbursement of these funds Crazy in Love shall have no further liability to the Client in relation to any part of the Contract.

4.7 As stated in Section 3, if the final payment is not received at least 30 days before the event, Crazy in Love reserves the right to cancel the booking and retain any payments received.

5. Unforeseeable Circumstances

5.1 Unforeseeable Circumstances, (referred to as Force Majeure) frees both parties from liability or obligation when an extraordinary occurrence or circumstance beyond the control of either parties takes place on or before the event date that either prevents the event from taking place or prevents Crazy in Love providing the entertainment.

5.2 Force Majeure is defined as Acts of Nature (including: fire, major flood, major snow, earthquake, heavy storm, hurricane, natural disaster), war (whether declared or not), riot, invasion, terrorist activities, epidemic, strikes, lock-outs or other industrial action by third parties, civil commotion, order of Government or Local Authority having jurisdiction in the matter or changes in law, road closure(s) that prevent attendance to the venue, and significant road traffic accident(s) or disruption beyond our reasonable control that prevent attendance to the venue.

5.3 In the event of Force Majeure Crazy in Love will work with the client to reschedule (postpone) the event. If the event can be postponed then the existing contract will carry forward with the new event date. There will be no additional fees for a single postponement. If Crazy in Love is unavailable on the specified date(s) then both parties will be relinquished from financial and contractual obligations. All advance payments will be forfeited.

6. Postponement Policy

6.1 If a request is made by the Client to postpone their event for any reason other than Force Majeure (see section 5) the following will apply.

6.2 If the requested date is unavailable then the Cancellation Policy (section 4) will apply.

6.3 The booking cost will be increased in line with the forecast package price for that year.

6.4 No additional postponement charges will be incurred if the request to postpone an event is made more than 180 days prior to the original event date.

6.5 The Cancellation Policy (section 4) will apply if the requests to postpone an event is made less than 90 days prior to the original event date.

6.6 If additional requests are made to postpone an event then an admin fee of £50 will be added to the booking.

6.7 Postponed events must be rebooked within 12 months of the original event date unless otherwise agreed in writing.

7. Change of Venue

7.1 If a request is made by the Client to change the venue then as long as the venue is within the 40 mile distance by road from DL13, or less than the original venue’s driving distance from DL13, access to the setup location is similar to the original venue and the venue has suitable space then the booking will be updated and no additional costs will be incurred.

7.2 If the new venue location is outside of the 40 mile driving distance and further away than the original venue location then additional travel expenses will be added to the booking.

8. Fair Weather Policy

8.1 We all know the British weather can be unpredictable but there is no reason why the weather should stop play. Our Activities and Equipment are designed to be used outdoors in light rain and normal weather conditions. Where possible, Activities may also be set up indoors if suitable space is available.

8.2 If weather or environmental conditions are considered unsafe for any of the Activities or Equipment (including but not limited to heavy rain, high winds, thunderstorms, snow, ice, flooding or lightning), we reserve the right to not set up, close, or dismantle any part of the Activities. This is for Health & Safety reasons and Section 5 (Force Majeure) will apply.

8.3 Crazy in Love will not be held liable and it will be considered as a cancellation where ground or surface conditions prevent the safe or practical setup of any of the Activities or Equipment on the event day, this will be treated as a Client-led cancellation and no refund will be issued.

8.4 Crazy in Love will not be held liable and it will be considered as a cancellation if the venue does not permit us to set up the course for any reason whatsoever. In such cases, the event shall be treated as a Client-led cancellation, and no refund shall be issued for any payments made.

8.5 Where Crazy in Love has set up the course as agreed—either outdoors or indoors—and the course is fully functional and safe to use, but guests choose not to play due to weather conditions, or reasons outside our control, no refund or compensation shall be offered.

9. Health & Safety

9.1 Crazy in Love reserves the right to refuse admittance to the course or to remove a participant from the course should it be deemed necessary to do so. This includes a participant who does not comply with the course safety rules or who is deemed to be under the influence of alcohol or drugs.

9.2 We shall be entitled to prevent any person from undertaking or completing the course if we deem the behaviour of any participant unsuitable.

9.3 Where the event may include guests under the age of 16 years, the client (or parent/guardian) is responsible for the behaviour and safety of any minors attending The Venue. The Client will provide and maintain adequate adult supervision for guests under the age of 16 years at all times, and we will not be liable for the supervision of minors. The course is not suitable for infants and toddlers under the age of 5 and therefore, for their own safety, they must not be allowed to play or be within the course area.

9.4 Unwarranted abuse or threatening behaviour from The Client’s guests, and/or The Venue staff will not be tolerated and will result in the activities being terminated with immediate effect with no loss to Crazy in Love.

9.5 Children always remain the responsibility of the adults who accompany them.

10. Insurance

10.1 Crazy in Love agrees to provide proof of Public Liability Insurance and all necessary certifications as required by The Venue.

11. Damage, Loss & Limitation of Liability

11.1 Crazy in Love accepts no liability for any damage or loss to the venue’s property, the Client’s personal belongings, or for any personal injury incurred while using the Activities or Equipment. All guests participate at their own risk.

11.2 While minor cosmetic wear is expected during normal use of the course, The Client agrees to compensate Crazy in Love for any loss of or damage to any Activities, Equipment, vehicles or property caused by deliberate or negligent behaviour of guests, venue staff, or venue customers.

11.3 Except in cases of personal injury caused by our negligence, or any liability that cannot be excluded by law, Crazy in Love shall not be liable for any indirect, incidental, or consequential loss, including loss of enjoyment, delays, or disruption. Our total liability for any claim arising out of or in connection with this booking shall not exceed the total amount paid by the Client.

12. Marketing

12.1 From time to time we take pictures and videos during the event. By taking part in these activities, you are giving us your permission to use any pictures of yourself and anybody in your party for possible use in Crazy in Love promotion and marketing. For images of children, we will always seek additional verbal or written permission from a parent or legal guardian before using the images for promotional purposes. We will never sell these pictures and only use them exclusively for our own use. If you object to us using images of you or your party then please inform us in writing when making your booking.

13. Ground Requirements

13.1 Our ground requirements are an important factor for the success of our crazy golf course. It is your responsibility to ensure prior to making the booking, that the venue has a suitable area where the crazy golf course can be set up as detailed in section 13.2 below. Crazy in Love will not be held responsible for being unable to set up the course should the venue not have the required space or floor type.

13.2 Some Activities (including the Crazy Golf Course) require a flat, level area of approximately 10 metres by 10 metres (or equivalent). Other games may require more or less space. It is the Client’s responsibility to ensure the Venue has sufficient suitable space for all Activities booked.

13.3 If the Venue does not provide sufficient or suitable space for any of the booked Activities, Crazy in Love reserves the right to reduce, modify or cancel some or all of the setup. In such cases this will be treated as a Client-led cancellation and no refund will be issued.

14. Venue Requirements: Access, Setup / Dismantling times, and Catering Provision

14.1 Prices shown on the website and those quoted at time of booking are based on the venue being within a 40 mile driving distance of DL13. A sliding scale fuel & labour surcharge will be added to the booking fee to cover any additional travel outside of the 40 mile radius. These additional fees will be agreed with the client at the time of booking.

14.2 The Client will appreciate that suitable time before and after the event is required to set up and dismantle the course from the venue. Therefore, The Client and The Venue will allow 1 hour for the installation and 1hr for the dismantling and removal of the equipment.

14.3 Vehicle access: Our course will arrive at the venue in a transit van (or similar), The client is responsible for ensuring that access and suitable parking facilities are made available. Where The Venue does not have its own parking facilities, Crazy in Love reserves the right to pass on any additional parking fees for refund by The Client.

14.4 Late Arrival: Crazy in Love will not be held liable for late arrival at the venue due to unforeseen circumstances as indicated in section 5.

14.5 Catering Provision: As our standard hire involves our team being on-site for approximately 7 hours (including setting up and dismantling), we kindly request that a light meal and soft drink be provided for each team member. Whilst this is not contractually required, it is greatly appreciated, particularly at remote venues, or venues where access to food is limited. This helps ensure our team is able to remain on site throughout your event. Please advise in advance if Vendor meals are not available to allow suitable alternative arrangements to be made.

15. Privacy Policy

15.1 We will use the personal information you provide to us:

• in accordance with our Privacy Policy

• to supply the activities to your event

• to process your payments

• to communicate with you to arrange the event

• to get feedback from you after the event.

16. Game Rules – Crazy Golf

We want everyone to have fun whilst enjoying a little bit of friendly rivalry so there aren't too many rules for playing the Crazy in Love Crazy Golf Course. So to ensure you and your guests have a fantastic time, we ask that the following rules be observed:

• To avoid queues, there is a 10 shot limit per hole, so once you get to 10 shots, take it on the chin, and move on to the next hole.

• If the ball goes off the course, take a one stroke penalty, and go back to the start.

• If the ball ends up against an edge or obstacle it may be moved one club head width away with no penalty.

• Each hole is designed to be played standing from the side. If you do need to stand on the hole, please ensure you do not stand on the side bars, and please do not stand on any obstacles.

• Crazy in Love Crazy Golf is a game of putting so please refrain from hitting the ball excessively hard, thereby causing a hazard to yourself and other people.

17. Game Rules – Other Activities

To make sure everyone has a great time and our games stay safe and in good condition, we ask that the following simple rules are followed:

• Play fair and sensibly
  These are fun, social games. Please play in a friendly and respectful way and avoid rough or reckless behaviour.

• No climbing or leaning on the games
  Please don’t climb on, sit on, or lean against, any game.

• No throwing game pieces
  All game pieces should be placed or gently tossed as intended. Throwing them hard or at people is not allowed.

• Look after the equipment
  Please treat all games and equipment with care. Deliberate misuse, rough handling or vandalism may result in the game being removed.

• Children must be supervised
  Children are very welcome, but they must be supervised by a responsible adult when using the games.

• No food or drink on the games
  Please keep drinks, food and glasses away from the equipment to avoid damage and slip hazards.

• Follow staff instructions
  Crazy in Love staff may give guidance on how to use a game safely. For everyone’s safety, those instructions must be followed.

• We may stop play if needed
  We reserve the right to pause or remove any game if we believe it is being used in an unsafe or inappropriate way.

...and finally

By completing the Booking Form and clicking the "I have read and agree to the Booking Terms & Conditions" check box, you agree that you are making a confirmed Booking and once the booking fee has been paid, you are entering into a Contract with us, which carries your acceptance of our Booking Terms.

Version 4 Last updated 15/01/2026